An Interview with Olga Prokopenko, Head of Account Management at Infingame: Insights on Exceptional Customer Service and Staying Ahead in the Gaming Industry
Q: Can you tell us a little bit about your role at Infingame as the Head of Account Management?
O: Sure! As the Head of Account Management, I oversee a team of account managers who are responsible for maintaining and building relationships with our clients. My main focus is on ensuring that our clients are satisfied with our services and that we are meeting their needs.
Q: What do you think sets Infingame apart from other game aggregator companies?
O: I believe that our commitment to providing exceptional customer service sets us apart from other gaming companies. We are constantly striving to exceed our clients’ expectations, and we work closely with them to ensure that we are meeting their needs. We also have a strong emphasis on innovation and are always looking for ways to improve and enhance our products and services.
Q: How do you ensure that your team is providing the best possible service to clients?
O: We have a very structured approach to account management, which includes regular communication with our clients, setting clear expectations, and providing regular updates on the progress of their accounts. We also have a strong focus on training and development for our account managers, ensuring that they have the skills and knowledge necessary to provide the best possible service to our clients.
Q: What challenges do you face in your role, and how do you overcome them?
O: One of the biggest challenges we face is ensuring that we are able to meet the evolving needs of our clients. The gaming industry is constantly changing, and we need to be able to adapt quickly to stay ahead of the curve. To overcome this challenge, we are always looking for new ways to innovate and improve our products and services.
Q: What do you see as the future of gaming, and how is Infingame positioning itself to stay ahead of the curve?
O: I believe that the future of gaming is in immersive experiences that allow players to fully immerse themselves in the game world. At Infingame, we are constantly exploring new technologies that will enable us to create these types of experiences. We are also investing heavily in research and development to ensure that we are at the forefront of the industry when it comes to innovation and cutting-edge technology.
Q: What advice would you give to someone who aims to provide excellent account management in the gaming industry?
O: My advice would be to focus on building strong relationships with your clients and to always be willing to go the extra mile to ensure their satisfaction. It’s also important to stay up-to-date on industry trends and to be willing to adapt and innovate to meet the changing needs of your clients. Finally, always be willing to listen and learn from your clients, as they are the ones who ultimately determine the success of your business.